I was starting to feel optimistic.....still scared, but optimistic none the less....2 chemo's to go and scans to be booked, surgery consult and set up, surgery, radiation...etc.... Inexplicably, the scans have not been ordered, I suspect the insurance company is not pre-approving them, which is required before they are booked. UNITED HEALTH CARE IS HOLDING UP THE TREATMENT OF A CANCER PATIENT WHERE TIME IS OF THE ESSENCE!
United Health Care has not paid a single dime to our oncologist in the last 4 months, we were called into a billing office and told her treatment might have to be moved to the city hospital because although she has insurance and CANCER, they believe (I shit you not), that she got insurance knowing she had cancer in order to screw over United Health Care by making them (a medical insurance company) actually pay for someones medical bills.
Although all our doctors have provided them with all T's past medical records and have even called to tell them, this is, in fact, is NOT a pre-existing condition, UHC say they believe that it was anyway with admittedly no documentation what-so-ever, and so will continue to hold up all her claims indefinitely, which will prevent her from getting the best medical care available which she is entitled to and has been paying for. By the way, There is no evidence of a pre-existing condition because, THIS IS NOT A PRE-EXISTING CONDITION!
How outrageous of us to expect United Health Care to pay their insureds medical bills. How dare one of their customers have the audacity to contract a life threatening disease while insured by them. United Health Care is not only not upholding their part of their contract with their insured, they are in-fact endangering her life. To call this disgraceful is the understatement of the year!
So, in addition to fighting cancer we now have to fight the insurance company in hopes that they actually do their job!
I've got her doctor calling the insurance company again, I've contacted the insurance commissioner, the CT Labor Board, and the CT Insurance Patient advocate. I should have an official case number soon. We also have being 100% right on our side. This was NOT a pre-existing condition you f#cking morons.
I have no doubt we will win this fight, because we have right on our side, but why do we have to fight this battle at all? Isn't dealing with a life threatening cancer enough. Thanks a lot UnitedHealthCare, for nothing.
Oh and thanks for having your customer service department refuse to let me speak to a supervisor and also treat me like a criminal when I called to inquire why T's medical insurance was not paying her medical bills!
I'm pissed and worried that these criminals will get away with this....well, let's call it what it is, a crime!